Terms of Service
Engagement terms, IP ownership, payment, warranties, and liability — for the website and any service we provide.
Last updated: May 10, 2026
These Terms of Service govern your access to and use of edgeservers.com.au and any services provided by RemotIQ Pty Ltd (ABN 91 682 628 128, Australian company registered in Western Australia). By using the site, contacting us through the site, or engaging us for services, you accept these Terms. If you do not accept them, please do not use the site or engage us.
These Terms operate alongside any signed Statement of Work (SoW) or Master Services Agreement (MSA). Where the SoW or MSA conflicts with these Terms, the signed agreement prevails.
Who we are
RemotIQ Pty Ltd is an Australian technology services company trading as EdgeServers. Our registered office is at #203 Hampton Rd, Northampton WA 6535, Australia. We provide managed cloud services across AWS, Google Cloud, and Microsoft Azure — including provisioning, optimisation, and cybersecurity (penetration testing and incident response). References in these Terms to we, us, or our mean RemotIQ Pty Ltd. References to you or your mean the individual or entity using the site or engaging us for services.
Services we provide
We provide professional managed-cloud services across three pillars, described in detail under /services. Each engagement is governed by an individual Statement of Work that specifies scope, deliverables, timeline, fees, and any service-level commitments. The website itself does not sell any product or service directly — it is a means by which prospective clients can learn about us and contact us.
Engagement models and fees
We engage with clients under one of three commercial models, or a combination of them: milestone fixed-price, time and materials (T&M), and monthly retainer. Specific fees, currency, and tax treatment are set out in the SoW. Default invoicing currency is Australian Dollars (AUD); GST is added for Australian customers in line with the GST Act. See our Refund and Payment Policy for full details on each model.
Acceptance of deliverables
Where an SoW provides for milestone deliverables, you have a defined acceptance window (typically five business days from delivery, unless the SoW says otherwise) to review and either accept or reject in writing with specific reasons. Failure to provide written acceptance or rejection within the acceptance window constitutes deemed acceptance. We are obliged to make good-faith revisions to address valid rejection reasons, but not to address scope changes — those are handled as variations to the SoW.
Intellectual property
Subject to full payment of all outstanding fees, you own the intellectual property in the deliverables we create specifically for you under an engagement. We retain ownership of (a) all pre-existing tools, libraries, frameworks, and methodologies we bring to the engagement, and (b) any general-purpose improvements to those tools we develop during the engagement. We grant you a perpetual, royalty-free, non-exclusive licence to use any of our pre-existing IP necessary to use the deliverables.
Where we incorporate open-source software into deliverables, we comply with the relevant licences and identify them in the deliverable's documentation. We will not knowingly incorporate copyleft-licensed software (e.g. GPL-3.0, AGPL-3.0) into your codebase unless you specifically request it.
Confidentiality
Both parties undertake to keep confidential any non-public information disclosed by the other party in connection with an engagement, including business plans, technical architectures, customer data, and pricing. These confidentiality obligations survive termination of the engagement for five years, except for trade secrets, which are protected indefinitely.
Warranties
We warrant that we will perform our services with the reasonable skill and care expected of a professional Australian technology services firm. We warrant that we have the right to provide the services and that the deliverables will not knowingly infringe any third party's intellectual property rights.
Except as expressly stated, we provide all services on an as-is basis. We do not warrant that the services will be uninterrupted, error-free, or fit for any specific purpose other than the purpose set out in the SoW. We do not warrant the performance of any third-party software or service we integrate with on your behalf.
Australian Consumer Law
If you are a consumer as defined in the Australian Consumer Law (ACL), our services come with non-excludable consumer guarantees under that law. Nothing in these Terms excludes, restricts, or modifies those guarantees. To the maximum extent permitted by law, our liability for failure to comply with a consumer guarantee is limited to either resupplying the service or paying the cost of resupply, at our option.
Limitation of liability
To the maximum extent permitted by law, neither party is liable to the other for any indirect, special, consequential, exemplary, or punitive damages, or for any loss of profit, loss of revenue, loss of business opportunity, loss of goodwill, or loss of data, however caused, even if advised of the possibility of such damages.
To the maximum extent permitted by law, our total aggregate liability to you in connection with any engagement is limited to the fees you have actually paid to us under that engagement in the 12 months preceding the event giving rise to the claim. This cap does not apply to liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; breach of confidentiality; infringement of intellectual property rights; or any other liability that cannot lawfully be limited.
Term and termination
Each engagement starts on the date specified in the SoW and continues until completion or termination. Either party may terminate an engagement on 14 calendar days' written notice to the other, or immediately on written notice in the case of: material breach by the other party that is not remedied within 14 days of notice; insolvency or appointment of an administrator; or persistent late payment of undisputed invoices.
On termination, you pay us for all services performed up to the termination date plus any non-cancellable third-party costs we have committed on your behalf. We deliver to you all completed and partially-completed deliverables in their then-current state.
Force majeure
Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, terrorism, government action, internet or power outages caused by third parties, or major third-party service-provider outages. The affected party will notify the other promptly and use reasonable efforts to resume performance.
Governing law and jurisdiction
These Terms and any engagement under them are governed by the laws of Western Australia, Australia. Both parties submit to the exclusive jurisdiction of the courts of Western Australia and the Federal Court of Australia.
Disputes
Before commencing any litigation, the parties agree to attempt good-faith negotiation between authorised representatives for a period of at least 30 days. If negotiation fails, the parties may proceed to mediation through a mutually agreed mediator before resorting to court proceedings, except where urgent injunctive relief is sought.
Changes to these terms
We may update these Terms from time to time. The effective date at the top of this page indicates the date the current version was published. For material changes affecting active engagements, we will provide notice through your usual contact channel. Continued use of the site or services after changes take effect constitutes acceptance of the updated Terms.
Severability and entire agreement
If any provision of these Terms is found unenforceable, the remaining provisions remain in full force. These Terms, together with any signed SoW or MSA, constitute the entire agreement between the parties in respect of an engagement and supersede any prior representations not set out in writing.
Contact
Questions about these Terms or about an engagement under them? Email legal@edgeservers.com.au, or write to RemotIQ Pty Ltd, #203 Hampton Rd, Northampton WA 6535, Australia.